Job title: Office Administrator & E-Commerce Sales support. (Part-time)

Reports to: The Office Manager.  Although will work closely with the Sales Director and will have regular interaction with the Managing Director.

Mercian Sports, we are a specialist field hockey equipment business with nearly 50 years experience in the marketplace … we are looking for the best talent to be part of our team.

As our specialist sports equipment business continues to expand once again we are looking for a new team member to help with that process. The current team is operating at capacity and the new role will be developed to take full advantage of the successful applicants dominant / most positive skill set(s) to maximise the impact on the business.

• Office based,  perceived workload 20 – 25 hours per week across 4 or 5 days, with overtime options 

• Location: 1, Manor Way, Woking, Surrey.

The role will be multi-facetted, combining office administration, customer service and the processing of e-commerce orders as well as maintaining the accuracy of the platform itself.

The position will suit a positive person who enjoys working within a small team in a varied role. The ideal candidate is confident and personable when picking up the phone and speaking to strangers, has a passion for customer service, great attention to detail and good levels of computer literacy. Full training on the e-commerce platform will be given.

What you’ll do (to start with):

• Follow up with group-wide inbound enquiries promptly and effectively via multiple communication channels (phone and email) to maintain a high level of customer service and engagement both with retail partners, sponsored players and end users

• Assist the sales team by using office systems to create sales data to aid analysis of current sales targets and future sales projects.

• Support the office team by processing incoming e-commerce orders, both business-to-business and direct-to-consumer. Ensure that the e-commerce platform (Shopify) is accurate and up-to-date

• Support the business and the staff within it by executing MS Office based tasks as required.

What you need:

• To be a self-motivated and driven individual

• To have a desire to work within a team, sharing experiences, capabilities, and capacity

• Good timekeeping

• Desire to learn new models and processes.

• Intermediate / Advanced level competence using Microsoft Office – including Word and Excel (Excel – data inputting and analysis, including stock management)

• Good understanding of general computer processes and confidence to navigate computer software

• Good level of written and spoken English for internal and external communications

• Ability to use email and work within a specific email protocol

• Good ability to work to deadlines and within a specific staff framework

What could Mercian Sports offer you?

• Hourly salary commensurate with experience and current UK government regulations 

• Flexible working hours / days

• Annual leave entitlement pro rata of 20 days plus bank holidays

• Enrolment in government pension scheme

• Discounted hockey equipment

Dress Code in the office is casual with an awareness that customers visit the office and so appropriate attire is expected in that instance.

TO APPLY